/* ===================== MyHelpDesk (προσθήκες πάνω στο app.css) ===================== */
.wrap.wide{max-width:1120px}
.topbar-in{max-width:1120px}
@media (min-width:700px){.tabs{max-width:1092px;margin-left:auto;margin-right:auto;border-radius:var(--r);border-bottom:1px solid var(--line);margin-top:10px}}
.tabs a{white-space:nowrap;min-width:0}
.tabs a>span:not(.ico){white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
@media (max-width:520px){.tabs a{font-size:11px;gap:4px;padding-left:2px;padding-right:2px}.tabs a .ico{font-size:18px}}
.pagehead{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:6px}
.pagehead .pagetitle{margin:6px 0}
.btn.btn-inline{display:inline-flex;align-items:center;justify-content:center;width:auto;min-height:42px;padding:0 16px;font-size:15px;text-decoration:none;margin:0}
.btn.btn-danger{background:var(--danger)}.btn.btn-danger:hover{background:var(--danger2)}
.alert-info{background:color-mix(in srgb,var(--accent) 12%,var(--card));color:var(--text);border:1px solid color-mix(in srgb,var(--accent) 40%,var(--line))}
.alert-warn{background:#fff3cd;color:#5c4400;border:1px solid #f0d676}
:root[data-theme="dark"] .alert-warn{background:#3a2e00;color:#f0d676;border-color:#6b5500}
.small{font-size:13px}.back{margin:4px 0 10px;font-size:14px}
.card select,.card textarea,.card input[type=date],.card input[type=time],.card input[type=number],.card input[type=search],.card input[type=email],.card input[type=tel]{display:block;width:100%;margin-top:6px;padding:10px 12px;font:inherit;font-size:16px;color:var(--text);border:1px solid var(--line);border-radius:12px;background:var(--bg)}
.card textarea{resize:vertical;min-height:90px}
.card input[type=file]{display:block;margin-top:6px;font:inherit;font-size:14px;max-width:100%;color:var(--text)}
.card input:not([type]),.card input[type=text]{background:var(--bg)}
.frow{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end;margin:0 0 4px}
.frow>label{flex:1 1 150px;margin:0 0 10px}.frow>label.grow{flex:2 1 220px}
.frow.actions{align-items:center;gap:8px;margin-top:6px}
.frow.actions form{margin:0}
.filters.card{display:block;padding:12px}
.filters.card label{max-width:none}
.filters .more{margin:0 0 8px}.filters .more summary{cursor:pointer;color:var(--accent);font-size:14px;margin-bottom:8px}
.cnt{display:inline-block;min-width:20px;padding:0 6px;margin-left:6px;border-radius:999px;background:var(--line);color:var(--text);font-size:12px;text-align:center}
.chip.on .cnt{background:rgba(255,255,255,.25);color:#fff}.cnt.bad{background:var(--danger);color:#fff}

/* badges */
.st,.pr,.sla{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:700;white-space:nowrap;vertical-align:middle}
.st-new{background:#e3efff;color:#0b4a9e}.st-open{background:#e7f5ec;color:#14532d}.st-pending{background:#fff3cd;color:#7a5b00}
.st-hold{background:#ece4fb;color:#4a2b8a}.st-resolved{background:#d8f0e0;color:#14532d}.st-closed{background:#e8ebf0;color:#4a5568}
.pr-low{background:#e8ebf0;color:#4a5568}.pr-normal{background:#e3efff;color:#0b4a9e}.pr-high{background:#ffe9cc;color:#8a4b00}.pr-urgent{background:#fdd9d6;color:#9a1b12}
.sla-ok,.sla-done{background:#e7f5ec;color:#14532d}.sla-warn{background:#fff3cd;color:#7a5b00}.sla-breach,.sla-late{background:#fdd9d6;color:#9a1b12}.sla-paused,.sla-none{background:#e8ebf0;color:#4a5568}
:root[data-theme="dark"] .st-new,:root[data-theme="dark"] .pr-normal{background:#16314f;color:#a9cdff}
:root[data-theme="dark"] .st-open,:root[data-theme="dark"] .st-resolved,:root[data-theme="dark"] .sla-ok,:root[data-theme="dark"] .sla-done{background:#12301f;color:#bfe9cd}
:root[data-theme="dark"] .st-pending,:root[data-theme="dark"] .sla-warn{background:#3a2e00;color:#f0d676}
:root[data-theme="dark"] .st-hold{background:#2c2147;color:#cdb8f5}
:root[data-theme="dark"] .st-closed,:root[data-theme="dark"] .pr-low,:root[data-theme="dark"] .sla-paused,:root[data-theme="dark"] .sla-none{background:#2a3548;color:#b4bfd1}
:root[data-theme="dark"] .pr-high{background:#3d2a10;color:#ffc98a}
:root[data-theme="dark"] .pr-urgent,:root[data-theme="dark"] .sla-breach,:root[data-theme="dark"] .sla-late{background:#3a1a18;color:#f6c9c5}

/* λίστα */
.tlist{list-style:none;margin:0 0 12px;padding:0;display:flex;flex-direction:column;gap:8px}
.titem{display:flex;align-items:stretch;background:var(--card);border:1px solid var(--line);border-radius:var(--r);overflow:hidden}
.titem.closed{opacity:.78}
.titem .sel{display:flex;align-items:center;justify-content:center;width:44px;margin:0;flex:0 0 44px;cursor:pointer}
.titem .sel input{width:20px;height:20px}
.tbody{flex:1;min-width:0;padding:10px 12px;color:inherit;text-decoration:none;display:block}
.titem .sel+.tbody{padding-left:0}
.tbody:hover .tsub{text-decoration:underline}
.trow1{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.ref{font-weight:700;font-size:13px;color:var(--muted);font-variant-numeric:tabular-nums}
.tsub{font-weight:600;margin:4px 0 2px;overflow-wrap:anywhere}
.tmeta{font-size:13px;color:var(--muted)}.un{color:var(--danger)}
.pager{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin:8px 0 16px}
.bulkbar{position:sticky;top:60px;z-index:15;display:flex;flex-wrap:wrap;gap:8px;align-items:center;background:var(--navy);color:#fff;padding:8px 12px;border-radius:12px;margin:0 0 8px}
.bulkbar[hidden]{display:none}
.bulkbar select{padding:8px;border-radius:8px;border:0;font:inherit;font-size:14px;max-width:46vw}

/* ticket */
.thead{margin:0 0 12px}
.tsubject{font-size:22px;margin:6px 0 4px;overflow-wrap:anywhere}
.tgrid{display:grid;grid-template-columns:1fr;gap:14px}
@media (min-width:900px){.tgrid{grid-template-columns:minmax(0,1fr) 320px;align-items:start}}
.tmain,.tside{min-width:0}
.tside .h2,.adminview .h2{font-size:15px;margin:0 0 8px}
.tside dl.kv{grid-template-columns:auto 1fr;gap:6px 12px}.tside dl.kv dd{text-align:right}
.tside label{font-size:12px;margin:0 0 8px}
.plain{list-style:none;margin:0;padding:0}.plain li{padding:5px 0;border-bottom:1px dashed var(--line)}.plain li:last-child{border-bottom:0}
.inrow{display:flex;gap:6px}.inrow input{flex:1;min-width:0;margin-top:0!important}
form.inl{display:inline}.lnk{background:none;border:0;color:var(--danger);cursor:pointer;font-size:14px;padding:2px 6px}
details.card>summary{cursor:pointer;font-weight:700}
.thread{display:flex;flex-direction:column;gap:10px;margin:0 0 14px}
.msg{border:1px solid var(--line);border-radius:var(--r);padding:10px 12px;background:var(--card);max-width:100%}
.msg.us{border-left:4px solid var(--accent)}.msg.them{border-left:4px solid var(--ok)}
.msg.note{background:#fff8e1;border-color:#f0d676;border-left:4px solid #e0b000;color:#2b2000}
:root[data-theme="dark"] .msg.note{background:#2f2800;border-color:#6b5500;color:#f0e2a8}
.msg header{display:flex;flex-wrap:wrap;gap:6px 10px;align-items:baseline;margin-bottom:4px;font-size:14px}
.msg header time,.msg.sys time,.plain time{color:var(--muted);font-size:12px;margin-left:auto}
.msg.sys{border:0;background:none;text-align:center;color:var(--muted);font-size:13px;padding:2px}
.msg.sys time{margin-left:6px}
.mbody{overflow-wrap:anywhere;word-break:break-word}
.tagnote,.tagstaff,.tagvia{font-size:11px;font-weight:700;padding:1px 7px;border-radius:999px;background:var(--line);color:var(--muted)}
.tagnote{background:#e0b000;color:#2b2000}.tagstaff{background:var(--navy);color:#fff}
.ment{background:color-mix(in srgb,var(--accent) 18%,transparent);border-radius:4px;padding:0 3px;font-weight:600}
.atts{list-style:none;margin:6px 0 0;padding:0;font-size:14px}.atts li{padding:2px 0}
.replybox textarea{margin-top:0}
.seg{display:flex;gap:6px;margin:0 0 10px}
.segopt{flex:1;margin:0;position:relative}.segopt input{position:absolute;opacity:0}
.segopt span{display:block;text-align:center;padding:9px 6px;border:1px solid var(--line);border-radius:10px;color:var(--text);font-size:14px;font-weight:600;cursor:pointer}
.segopt input:checked+span{background:var(--navy);border-color:var(--navy);color:#fff}
.segopt.note input:checked+span{background:#e0b000;border-color:#e0b000;color:#2b2000}
.segopt input:focus-visible+span{outline:2px solid var(--accent);outline-offset:2px}
.filelbl{margin-top:10px}
.kbsug{border:1px solid color-mix(in srgb,var(--accent) 40%,var(--line));background:color-mix(in srgb,var(--accent) 8%,var(--card));border-radius:12px;padding:10px 12px;margin:0 0 14px;font-size:14px}
.kbsug[hidden]{display:none}
.kbsug ul{margin:6px 0 0;padding-left:18px}.kbsug li{margin:4px 0}.kbsug small{display:block;color:var(--muted)}

/* αναφορές */
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px;margin:0 0 14px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:12px;display:flex;flex-direction:column;gap:2px}
.kpi b{font-size:24px;color:var(--amt)}.kpi span{font-size:12px;color:var(--muted)}.kpi.warn b{color:var(--danger)}
.chart .bars.dual{height:140px;gap:2px}
.chart .bars.dual .bar{flex-direction:row;align-items:flex-end;gap:1px;justify-content:center}
.chart .bars.dual .bar span{max-width:10px;min-height:1px;flex:1}
.chart .bars.dual .s1{background:var(--accent)}.chart .bars.dual .s2{background:var(--ok)}
.grid2{display:grid;grid-template-columns:1fr;gap:0 14px}@media (min-width:800px){.grid2{grid-template-columns:1fr 1fr}}
.hbars{list-style:none;margin:0;padding:0}.hbars li{display:grid;grid-template-columns:minmax(80px,38%) 1fr 36px;gap:8px;align-items:center;padding:3px 0;font-size:14px}
.hbars .hl{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hbars .hb{background:var(--line);height:10px;border-radius:6px;overflow:hidden}.hbars .hb i{display:block;height:100%;background:var(--accent)}.hbars b{text-align:right}

/* admin */
.agentset{border:1px solid var(--line);border-radius:12px;margin:0 0 12px;padding:8px 12px}.agentset legend{font-size:13px;color:var(--muted);padding:0 6px}
.chk{display:inline-flex;align-items:center;gap:6px;margin:0 14px 6px 0;font-weight:400;color:var(--text)}.chk input{width:18px;height:18px}
.user.off{opacity:.6}
.adminview .tbl td,.adminview .tbl th{text-align:left;padding:7px 8px}.adminview .tbl td:first-child{width:auto}
.adminview .tbl input{width:120px!important;margin:0!important}
.card.tblwrap{padding:8px 10px}

/* CSAT αστέρια */
.stars{display:flex;flex-direction:row-reverse;justify-content:center;gap:4px;margin:10px 0}
.stars input{position:absolute;opacity:0}.stars label{font-size:42px;line-height:1;margin:0;cursor:pointer;color:var(--line)}
.stars input:checked~label,.stars label:hover,.stars label:hover~label{color:#f5b301}
.stars input:focus-visible+label{outline:2px solid var(--accent)}
@media print{.tside,.replybox,.bulkbar,.tabs{display:none!important}}